News UI Path partners Expo Group to improve productivity

February 21,2022

With 87.23% working hours saved, UiPath has enabled Expo Group to re-invest employee time into more result-oriented customer interactions, improving both customer satisfaction and employee productivity.

In February 2019, the management identified a two-pronged approach around improving customer satisfaction and optimizing process excellence to meet this objective as the manual processes served as the biggest roadblock.

Expo Group realized that significant time and human effort was going into processes that didn’t require human intelligence and were sequential and repetitive in nature. This was taking precious working hours away from tasks that required human-to-human interactions to take customer satisfaction to the next level.

Additionally, Expo Group was finding it difficult to meet the compliance requirements in step with business growth. It required validating data, generating audit logs, creating reports, etc. and as business volumes increased, this became more time consuming, leading to delays in meeting compliance deadlines.